If your order has been already been dispatched, please follow our returns process. Please note that alterations may result in a delay in dispatching your order.
If an order needs to be cancelled or amended at very short notice, we recommend calling to ensure that your order is not packed and/or dispatched before changes can be made.
You can cancel or amend any order before it has been dispatched, please contact us to do so. Items returned due to damage will be covered. Items sent back to us without first requesting a return will not be accepted.Īny return postage costs must be paid by the customer for unwanted items. To start a return, you can contact us at If your return is accepted, we’ll send you return instructions. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Incorrect address details have been submitted to .nz for the use of shippingĪn order refund for a lost shipment will only be processed once compensation has been approved and processed by New Zealand Courier to The Game Store regardless of the time that elapses during a lost shipment investigation.We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. In the case of a shipment becoming lost, The Game Store will not accept liability for the loss if:Ĭompensation from the courier company New Zealand Courier is not approved. The Game Store doesn’t offer untracked shipments for the purpose of ensuring your parcels always arrive on time and in a satisfactory condition.
SEIYARYU GFTP FULL
In the event that a replacement cannot be supplied, a full refund including any shipping costs will be issued. Upon the item arriving at The Game Store, replacement items will be sent to you + a refund for the cost of shipping to return the item(s). If you receive an item(s) that you did not order, you have 48 hours from the time of arrival to contact If approved, you may return the item(s) in the same condition they were received. In the event that a replacement cannot be provided, a full refund will be issued including any shipping costs. Upon the item arriving at The Game Store, replacement items will be sent to you. If the condition of the cards isn’t satisfactory, you have 24 hours from the time of arrival to contact If approved, you may return the item(s) in the same condition they were received. Please email within 48 hours to arrange this.ĭue to the fluctuating value of single cards, .nz doesn’t allow refunds for single card purchases except in the following circumstances:
If you’ve received an incorrect order you can return it in the same condition as you received it and we’ll replace the items or provide a full refund. Keep the original packaging used to send you your products.ĭescribe as accurately as possible the damage to your shipment.Īttach clear images of the damaged stock/shipment to your email. To ensure your item is replaced in a timely manner please make sure you: Once we have assessed the product and confirmed the fault or damage we will replace the item described *Pending availability* and refund you the cost of shipping. If you have received faulty or damaged stock you can arrange to return the item with us by emailing within 30 days of receiving the stock. The Game Store doesn’t accept refunds for opened sealed card/collectable products. The Game Store doesn’t accept refunds for change of mind.
The Game Store is unable to sell Magic the Gathering sealed stock to countries outside of New Zealand due to our agreement with Wizards of the Coast.
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